I ordered a carrot cake from them for my daughters...

I ordered a carrot cake from them for my daughters birthday. The cake was delicious and everything on the food end is very good. The service is lack luster. I went to pick up my cake which was $45, And well worth it. But I asked for a cup of coffee and I waited 20 minutes without anyone engaging me or apologizing for the slow service. I walked out with my coffee paid for and nothing in my hand. I have been here about 5 times and every time all of the bakery goods are delicious but the service sucks!!! I don't believe I will be returning.