First, can book online but cannot modify reservati...

First, can book online but cannot modify reservation online. Second, called to modify my reservation 3 times. Put on hold all 3 times over the course of 2 weeks and had to hang up the first 2 times because put on hold so long. Then finally stay on hold long enough on my third call to get an option to leave a message. Leave a message asking to cancel 1 night of a 6 night stay and get a call back a few hours later. I am told by customer service rep that I am outside the 14 day window and will be charged whether or not I show up. The only option is to find someone to take over that night and agree to charge their card. First thing is my stay starts 11 days from now and ends 16 days from now. I am modifying the reservation not cancelling it all together, but the resort is saying that because my stay starts less than 14 days out I cannot make any changes to anything. The customer service rep came up with no other solutions - nothing. They could have charged me then give me resort credit to the spa or restaurants. They could cancel it this one time. They could give me 50% charge for that night. They didn't even offer a voucher to anything. Great start to a trip I haven't even begun...