We arrived Sunday at 2:45, and were told our room ...

We arrived Sunday at 2:45, and were told our room was not ready, but would be guaranteed ready by 4 pm. We were very tired from the long flight and drive to get here, and being on east coast time, really wanted to get settled. The girl at the front desk took my cell phone and promised to call when ready. We decided to go to one of their restaurants to get some food. My son's order came out wrong, but the waitress was very good and took care of things. At 4:15 I finally went back up to the front desk to find out why we still had not received a phone call. She stated the room was ready and someone should have called me. The room appears nice, but it is small, not what you usually receive with a one bedroom suite at hilton, especially for the price here. The air conditioner doesn't work very well, and there isn't a vent in the bedroom - so the room stayed very warm, making it almost impossible to sleep, even with the air set at 65, it could not ever get to that temperature. Every time you move, the beds creak - so the noise would wake me up, whether it was me, or my son in the other bed. Every single time, they creak like an old door opening. Both beds. The shower pressure is less than desirable. These things to me are the most important when staying at a hotel: #1 nice comfortable cool room, #2 shower pressure, #3 comfortable bed. I have none of those. Last night we ordered room service. I called for 10 minutes, nobody answered the phone, so I called the front desk and told her nobody was answering at room service - she said "hold on let me connect you". She connected me to same number I had been calling, again nobody answered. When I called her back to explain nobody was answering, still, she said she would get ahold of them and have them call me. When the guy finally called me, I started to place my order and he told me I could not order pancakes for kids. I explained to him it was on the menu under the 5 pm to 9 pm. He said he knew it was on the menu, but they didn't offer it at night. He said he would check with the chef - again I was put on hold. After several minutes I hung up. He called me back and made the accommodation, as well we ordered a steak medium rare, and some chipotle and jalapeno dip with chips. The steak was well cooked, over done not anywhere close to medium rare, and the chipotle sauce was disgusting. No flavor, no spice, no jalapenos. We didn't eat it. Overall, the food choices here were expensive and didn't come as ordered. If we come back up here, the hyatt would be our choice, we wouldn't stay here again based on this experience.