When you enter the sales area you first notice the...

When you enter the sales area you first notice the calm environment. The receptionist welcomes you and offers a coffee. I then meet my salesperson Frank who is an enthusiastic, knowledgeable and caring young man. I explain that I just want to explore the purchase of a new car....no sale to-day. He gives me a tour of the Highlander and I'm impressed with the car and equally impressed with Frank. I ask for some preliminary information regarding cost and trade-in. A manager, Chris stops by and gives me a "ball park figure. I thank everyone and tell them I still have to research another dealership.

I arrive home and tell my wife how nice everyone has been. We return within the week, having decided on the Highlander and Toyota on the Park.....easy decision. Frank and Peter are there to complete the purchase. There is no pressure or negotiating. The transaction is totally painless. We then meet with Shelly of financial services. She is delightful and a pleasure to work with. Frank then gives me a tour of the dealership and I am even more impressed. The service and parts departments are in a building separate from the sales area. I meet service consultant Alisha who is very pleasant and knowledgeable. We then go to the restaurant/lounge area where one can wait while their car is being serviced....first class. This separation of functions helps explain my first impression of the showroom.

Bottom line...great car and uniformly first class employees in a very special dealership.