Warning! Consumer beware. After months of no actio...

Warning! Consumer beware. After months of no action, we have contacted the PUC and will file a complaint for slamming. We were very mislead during the sales process. With complete access to our current provider's records, we were promised significant monthly savings for a long term contract. Weeks later, we received a bill at an effective rate 150% over the previous rate. For three billing cycles now, we have been trying to resolve this with them stating they would charge me termination fees if we don't just accept the higher rates. We are deeply dissatisfied, enough to begin the process with the PUC. After reading the company's initial response below, we did respond with our account information and nobody followed up. Seems like another disingenuous offer. When I did speak with my account rep again, they just dug in their heals and said to pay the 150% rates. The rep said she could not be held responsible for whatever the previous sales rep said. We have not been treated honestly. Do yourself a favor and don't get mixed up with this company.