If you want to spend months being stressed about a...

If you want to spend months being stressed about all the promises that never come through and the constant run around, then this is the builder for you!! Took possession of our house in April and at first the help was great then it stopped. Started feeling like all they were trying to do was appease us at the time, but not following up on what was supposed to be done.

Also, don't waste your time calling Diana, the service coordinator. I left a message a week ago about the fact that our garage was flooding every time it rained and we were not getting any help. Garage door guy blamed Sterling, Sterling blamed garage guy and yet our garage has been flooding for 3 months now! Can't wait for the next rainstorm!!

Do not trust their salesperson Mike Gonek. He makes tons of promises and then you don't hear from him. Have to call him repeatedly to try to get a response and when he actually answers you get "oh it looks like that paperwork didn't go in" (get all of his promises in writing, because he suddenly gets amnesia when you ask him about it). I think the best thing they did was months after conditions were removed we are asked to sign new paperwork because they accidentally gave us the wrong spec sheet. The old spec sheet we were supposed to get had a lot of things missing or downgraded from the spec sheet we signed. They were mad that we wanted to take the sheets with us and read it over, they expected we would just come in and sign!! After arguing with them we did accept some of the changes and were compensated for the changes we refused to accept. Make sure you read any new paperwork they suddenly want you to sign!

If I could, I would have put my house up for sale by now. I hate this house because of the stress and the fighting and crying we have had to deal with. Buying a new house is supposed to be a happy, fun experience, but this has been a total nightmare!! (I wish I could have selected zero stars! )

I forgot to add that the only 5 star rating I would give is to Ben and Brad who have done everything they can to help us but they can only do so much as they still have to go through their managers. So far they are the only Sterling representatives that deserve 5 stars!!