Went to Laurel showhomes and asked if we can check...

Went to Laurel showhomes and asked if we can check the house quickly but was denied. There was no customer at that time. Staff said there is one coming but they are just in the other house. If you have a work shifting schedule and changes everytime and wanted to take your chance to look around for your house in your day off, dont go to sterling because its their policy not to take you. What is it in 5-10 mins to look around when there is no other customer yet? We did tried to book an appointment several time but no one get back to us.