The veterinarians I interacted with at this office...

The veterinarians I interacted with at this office were great. Every single interaction I had with the administrative staff/ front desk was not. Starting with the first appointment, when the front desk person I spoke with on the phone to make the appointment actually forgot to write down what kind of pet I was bringing in, and provided me with the wrong instructions for my appointment. It didn't bother me at the time - mistakes happen. Little did I know, this was standard practice. They were horribly incompetent, and actually apathetic and demeaning on one particularly fun occasion when I called because my pet was actually dying, and I'd been told three different things by three different administrators about how to get a prescription filled while I was out of town for work and trying to get medication to my pet sitter. Here's a quote from that fun conversation: "Well, what do you want me to do about it?" Yeah. A few days later (still no medication) my pet had to be put down. The vet I spoke with on the phone at that truly terrible time was great. BUT when I returned from my trip ten days later and went to pick up the remains of my pet, there was some confusion about where he was, and whether or not he was actually deceased. I kid you not. I had to explain to the front desk guy that my pet was dead, and he should check the fridge. Oh, and the prescriptions finally arrived. They sent a condolence card, and I threw up in my mouth a little bit. AND THEN, SEVEN months later I get a call from this office telling me they have no record of my having paid for the euthanization of my pet, and I needed to provide evidence of payment so they (this is a quote) "didn't try to collect on it." The audacity. I. was. so. mad. I was able to pull up my credit card statement, and, of course, the charge was there. Because I'm an adult, and I have records of my financial transactions, unlike this business. The incompetence, the lack of professionalism AND compassion.... truly appalling.