Very very rude staff, specially the new receptioni...

Very very rude staff, specially the new receptionist and the visa woman. Emailed few times and on-site 2 times, and everytime got told off missing document. I have prepared everything according to their checklist, and they said "I don't care the checklist you have, you need to follow another one, and I don't have time!" well if you don't care then do not put it on your website.

I can not imaging whats gonna happen if there is an elder person who doesn't have much idea about finding information from online, needs some help from them or someone travel from outside of Auckland.