I was in the market for a 2010/2011 certified and ...

I was in the market for a 2010/2011 certified and loaded MB E550 sedan, and searched across the country online. I found 2 of interest at Mercedes Benz of Lancaster PA. I contacted Ryan C, who provided all service records for both vehicles. Since I was purchasing long distance and sight unseen, I asked Ryan to walk around both vehicles and describe any and all flaws of each vehicle, and also asked which he would buy. He was very forthright and honest, and on the basis of his descriptions I made an offer on the vehicle he recommended that was accepted. I arranged for transportation, Ryan and Tanya took care of the details, and 5 days later my car arrived in WA.

The car was beautiful and drove like a dream, but the brakes shuddered under harder braking. I immediately alerted Ryan that I was taking the car in to the local MB dealership. The dealership confirmed that it needed new front brake pads and rotors. I emailed Ryan with their findings, and requested they take care of it. I received a call from Brian T the business manager, who apologized for the inconvenience, said they were sorry they had missed it, and would take care of it through the local MB dealer. Brakes were corrected at no charge to me, and the car is now impeccable. I would definitely purchase another car sight unseen from MB of Lancaster, and highly recommend the dealership.