Awful Awful Awful! It took the hotel 2 hours and 4...

Awful Awful Awful! It took the hotel 2 hours and 45 minutes to check us into the first room. When we went to the first room it reeked of cigarette smoke and the room was filthy! We went to 5 rooms in total and all the rooms were dirty! When we finally settled into the last room the whole process took almost 6 hours! Unacceptable! The hotel is understaffed and poorly trained! The rooms had shaving cream, broken glass and bubble gum on the floor, Contact lenses in the sink, Pubic hair in the sink and on the toilet bowl, nail polish on the curtains and to top it all off a filthy oven with food in it! The shower drain didn't drain, The towels were stained with makeup, and the television in the master bedroom didn't work! The Valet lost my car and it took them almost an hour to recover it. When I called the bell desk to send up a luggage cart they told me it would take 45 minutes to an hour. The entire facility is suppose to be a smoke free environment yet people were smoking by the pools and the valet stand throughout the course of our stay. This was by far the worst experience I have ever had with any hotel! The Hotel couldn't pay me to stay there!