I met Mel Kling at the Used Cars department a mont...

I met Mel Kling at the Used Cars department a month ago and purchased a Wrangler Sahara. Yes! Not a BMW. My experience with Mel initially led me to buy the car rather than with the Jeep Dealerships in the area (there are two). Being in a customer centric industry myself I was very jaded with attempting to locate a Wrangler worth buying.....salespeople treat us like idiots and waste our time for the most part.
My husband and I had the best car purchasing experience ever. Mel is very very good as he does not try to sell the car. The cars on the lot really sell themselves as they look new and are all in very good condition whatever the brand. Mel facilitated the purchase from start to finish in an extremely professional manner as did his counterparts during the paperwork process. I never felt pressured or manipulated in buying the car at any stage of the process.
I took the car home and discovered (as with many Wranglers) water came through from somewhere.
Mel and his team acted immediately upon my complaint and the car went to Jeep to see a water specialist who has hopefully fixed the issue. I felt compelled to write a lengthy review as it is so difficult to have a pleasant experience buying a car whether it is new or used and I would definitely recommend buying a car with Circle BMW. It is salesmen like Mel who make a difference.
I would also like to compliment the people who answer the phone at Circle BMW. Well spoken and a very helpful, pleasant manner.
If I was in the market for a new BMW, I would also purchase it from them as my experience when in the main showroom was very positive. Everyone said hello pleasantly and offered me an espresso and bagel. Thank you Circle BMW for making my purchase a pleasant experience and Mel for your excellent service.. Please note I knew nobody at BMW. I saw the car as I was driving past and it caught my eye so I did a U Turn and went to look at the car which now sits in my garage.