i have had okay to good experiences for myself as ...

i have had okay to good experiences for myself as a patient here but recently what i witness has been horrible. my grandmother who is over 80yo got submitted to the ER and sent up to the 7th floor. no nurses or doctor came to check on her. we were told that there were to be a procedure done on this day so she cant eat past midnight. that procedure day, we kept asking for the time on the procedure. staff keeps saying they dont know. +80yo lady is starving only to find out that there is actually postponed to the next day. all that starving and dehydration for nothing. ridiculous! my grandmother also has on those yellow socks for fall risk. when she got up to use the toilet, some blonde tech person came. nobody helped my grandmother back to her chair. tech person just came in to stop the beeping and thats it. whats the point of the yellow tag? they going to just let an old lady walk back by herself??!! horrible ppl on the 7th floor. they need better training or should be fired.

edit: they also had no apologies on the postponed procedure. they only came to tell us that it got postponed to the next day and left. didnt apologize or hand a menu for my grandmother to order food right away knowing that she's starving