Lived in a premium room. The room is good, clean, ...

Lived in a premium room. The room is good, clean, comfortable. For breakfast there is an additional menu so that it is for you to prepare dishes, sorry, we did not immediately notice this menu. Everything would be fine, but at check-in we had a late check-out (it s not clear why the official website says that it can be made up to 18 hours without additional fees, and at the reception it turned out that from 15 to 18 it will cost 50% of room rate). Agreed to leave at 15 o'clock. In the afternoon we went down to the sauna, and upon returning to the room the card stopped working :( At the reception at that moment there was only one girl who was busy with another guest, and as luck would have it, nothing worked, did not work, and we had to stand 15 minutes in dressing gowns at the reception with a bunch of people waiting for help when they help us: ((((Of course, we understand that the girl was busy counting on another person, and out of respect for everyone, we didn t interrupt anyone, but don t pay attention to guests in bathrobes, do not call colleagues for help, so as to resolve them as soon as possible Lema -. somehow sad As a result, we could not stand and asked for our check cards, and the system did not have a late departure information and these 15 minutes are reflected in our late for an important event :(.