Rachel Kenzie

Review of Tower Bridal Gallery

Eek! Terrible service and would never recommend. M...

Eek! Terrible service and would never recommend. Minimal selection and variation on dress styles. Skip this place and head to Lisa's Bridal next door instead. My mom, MOH and I were uncomfortable in this place from the moment we walked in. I knew what type of dress I wanted and my consultant, Arie, didn't seem to care, pulling dress styles that I had specifically said I didn't want. I tried some of them on anyways, but when I didn't like a dress I felt a lot of pressure from her to explain why. You'd think a bridal consultant would be sensitive to reading when a bride is not happy in a dress! When pushed as to why I didn't like one dress in particular, she actually told me that "my concerns were not legitimate". One of the dresses she brought had a lace up corset underneath, but once I pulled it on she told me she wasn't going to lace it up to save time. Shouldn't she be doing everything possible to make the dress look it's best? Lastly, when I didn't find a dress I liked and we decided to get out of there, she very condescendingly told me that I had tried on too many dresses to know what I liked... not true, as I told her exactly what I was looking for from the beginning. A few weeks later, I was sent an email asking that I fill out a survey based on my visit. I answered all of the questions honestly hoping that my concerns would be addressed, but I never had any follow up from the salon.