The hotel is good, but we had several problems wit...

The hotel is good, but we had several problems with the deterioration of the air conditioning, with repair work (wall drills) that did not allow us to have a good rest, in a place that is for rest?
The attention of your receptionists should improve, they should be more friendly, the minimum.
Many times we have entered the restaurant and even at 3pm, there was no more attention (they said it was until 4pm), so we had to eat at the bar or the restaurant next door.