I'd give 0 star if I had the option too, I called ...

I'd give 0 star if I had the option too, I called their customer service to get a more detailed explanation. However, I've experienced such bad customer service from the lady, she was very rude, very unhelpful, it was clear that she doesn't feel like working. I wanted to do some changes on the phone since in the email it said I have the option to do so. But this lady did everything on her part not to do it THROUGH HER. SHE IS ONE LAZY STAFF PROBABLY JUST COUNTING HER HAIR WHILE AT WORK.