FRANCIS JOHN MIGUEL

Review of Shangri-la's Edsa Plaza Hotel

Overall, the facility is excellent. Its your oasis...

Overall, the facility is excellent. Its your oasis in the busy metro. I'd like the fact that they have activities with young kids during weekends free of charge.
I have been very loyal to Shangrila hotels. Knowing that their customer service is excellent, it makes you at home. However, i have observed that this Edsa Shangrila, don't perform well with the companys standard espcially with their customer service. None of them greets you, they dont follow up if the check in process was ok, no follow up if the rooms are stisfactory. The front desk is very frustrating. You need to call million times for them to answer the phone. It is always the case everytime i call front desk during our 7 day stay in this hotel. Food is great at their restaurant, but again their staff are not accomodating. It makes you feel like they dont want you there to eat. In this hotel, i noticed that everytime you request something, there is always a charge. ex: i bought a cake at their bakery, brought it to my room and ask for plate and cutlery. They have to charge 100 pesos for that even tough i bout the cake from them.
A piece of advise, in the Philippines if you want to experience a true Shangrila hospitality, go to either Shangrila Makati or Shangrila the Fort.