I have been on unemployment and received a letter ...

I have been on unemployment and received a letter about my job attached status changing but the letter was missing a lot of information as far as what is expected of me and exactly how to go about meeting their expectations so I called in and luckily got to speak with a very nice, very knowledgable person named Nancy. She not only explained everything to me in detail that was connected to the PPWC, she also clarified a lot of information sent by unemployment that was very vague and unhelpful. I appreciate people who do their jobs well and are helpful where they can be! If everyone could be more helpful to each-other, no doubt this world would be a better place. I can tell Nancy took pride in her work and could be trusted that she gave me accurate information and for that I wanted to give kudos where they were due! Great job Nancy! Keep spreading your light!!!!