Im still disgusted with Grady 2 and half years aft...

Im still disgusted with Grady 2 and half years after moving out of Belle Haven Towers. Their final year managing BHT was such a disaster that i gladly paid a penatly fee so I could terminate my final lease and move out couple of months early. In fact Grady was fired as property manager and their entire staff was booted by new management right around the time i moved out.

Whats sad is that from when I moved into BHT in mid '05-the end of '09, Grady did an ok job managing the place. Sadly at the begining of '10 Grady completely restructured their BHT staff. Competent leasing office staff were replaced with a bunch of dishonest snakes who screwed up in every way possible and treated honest & decent long time residents like myself with seething contempt. Grady's final year at BHT was defined by security cutbacks & a subsequent explosion in crime on the grounds, dishonest advertising, the buildings becoming squalid, the complex being over run with lowlifes, and the leasing office ignoring complaints about the metro shuttle service they hired and it's driver who endangered residents safety with his reckless & careless driving. THere was an also an incident that I would decribe as " the straw that broke the camel's back":

A few months before moving, my car was in the shop and i was in a rental for a few days. when i checked with the leasing office, the woman i spoke with gave me false information about recent changes in guest parking rules. As a result, when i parked exactly where she told me to park, my rental was towed, costing me almost $150. Needless to say I was furious but after i took some time to calm down, I called this woman and I as calmly as I could told her I expected an apology and an offer to refund my money. Instead she responded by copping an attitude with me, lying to me about what she had told me the previous day, and hanging up the phone on me. I then went to the leasing office and calmly pressed the issue face to face. When I identified myself as the long time tennent she had spoken too on the phone she walked away from me mid sentence and disappeared into the back office like a coward. As she walked away she said actually said "i dont answer to you"...apparently Grady employees don't answer to the tenants who pay their salaries.

Anyways I decided to file an official complaint but because I did not want my security deposit stolen, i waited until i moved. A few months later, once i'd moved and my full security deposit refund cleared, i drafted a detailed complaint letter to Grady's corporate office about her (and a few other things). Before I could send it though learned Grady had been booted and this woman had been fired alogether by new management :) and figured it was pointless to send it in. Looking back my one and only regret about terminating my lease early is that i wasn't there to see her get thrown off the property.

In closing - Grady managed to squander 5 years worth of goodwill from me in barely more than a year. About 6 weeks after i moved out, i heard grady had been fired and their staff had been booted by new management and was not surprised. In hindsight, its almost like the grady staff knew they were getting fired, and were vindictively trying to leave as much of a mess as possible for their successors. Avoid Grady's communities at all cost.