Rafael Guetta

Review of W Hotel Taipei

Geez, where do I start. This hotel is superb. The ...

Geez, where do I start. This hotel is superb. The design is so beautiful and unique, the bed is so comfortable, and the room is equipped with an amazing Bose sound system to hook your mobile into. But, it's the service that blew me away and especially Debbie from the W experience team. She contacted me a week before my arrival in order to try and understand the purpose of my trip and if I needed anything special in my room. When I arrived (at 4:30AM) she made sure to switch her shifts and was there to greet me and made me feel like I was a long time friend who is coming back home. This is the first time I have ever experienced something similar, and I travel very often for business. To tell the truth, the entire staff at the W is happy and helpful. They just seem, human, and are very easy going and fun to chat to. Each one of them have a good story to tell and a listening ear for the stories you bring with you. Again, for a solo traveller, this is priceless. Another honorable mention goes to David, the W Experience manager. He is one of the calmest and kindest hotel managers I have ever met and he sure made me feel like I was in good hands for any need I had. Other than that, the Woo bar is great, the 5beers are yummy, and the location is just wonderful. The only nit I had was that the floor corridors are slightly humid and slightly hot to my liking, but I'm sure this is fixable. All in all, I think found my home in Taipei and based on the amazing service Debbie and the rest of the team gave me, I am sure to check out other W hotels around the world.