Ace BReview ofHenderson Hyundai
Running out of space. I have increased to 5 star r...
Running out of space. I have increased to 5 star rating. Hyundai has attacked the problems my car has experienced and not ignored repeated issues. In fact, my car experienced a certain problem 3 times, and the third time was no charge to fix. Also they did a change to the "problem" trying to correct the issue from happening again. No charge.
I believe Henderson Hyundai saw an issue with a car and a customer escalating and did the right thing. They reassured me of their interest in my continued business and recognized that I was a regular repeat Paying customer. For them to take care of some small things, is easy for them compared to what i will spend over the course of years of car care. I am greatly appreciative of Henderson Hyundai for helping me solve the car issues and being a friendly business.
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At Hyundai now. The roadside assistance washed their hands of the matter of the damage during the the trip to the shop for repairs. Bak to service department at dealer, their last chance in my mind, and talked to Chris.
I walked up and cooly talked to him about where we were at in the situation. He came out to look at the damage and agreed this was not parking lot bumping but still not saying they did it. He did say end up telling me it would be fixed by them, no cost. Not their fault, but in the spirit of good business they would take care of it.
It's not fixed yet, but kudos to Chris in service who discussed this calmly with me and heard everything before deciding what to do. I will update after the car is home.
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First week, car went in for service because gas door would not open. Went in for it's first maintenance/sercice. The next morning the car would not start. We had road side assistance tow it to dealer for repair which they claimed was not covered under the bumper to bumper warranty or any other coverage we bought (we took everything they offered) nothing covered the $1,600 repair job.
So I went to pick it up and... I see the rear bumper has been hit so hard it has separated and the license plate is bent almost 90 degrees in at the bottom. Some back and forth discussion with Chris in service the next day by phone because he was off when we picked the car up.
Update: July 4, 2018. Ok, my bad for not coming here and updating. Damage to vehicle from towing?... No one will claim responsibility. Good news is that out the goodness of Hyundai's heart and in the nature of good community relations , Hyundai will cover it all. It is taking a while, but it is happening.
Instead of a quick " It wasn't me!" from the vendor's and force me to piece together the physical evidence that shows holes in stories, they could have started with this.
That car is top in it's line and has every option and service package that car comes with. In the scheme of things not huge but big for us, and the guy who sold it, I'm sure. Aside from what we bought, we are a customer who chooses to stay with the dealer for all care and service.
When I pick up my car after it has been serviced and say " What happend? There is a big gouge out of my bumper!" I expect concern about what happened and how it could have happened. I don't expect the service guys to get away from the car like a firecracker with a fuse that went out just before exploding.
So, Hyundai is making good. I am glad because I do like their cars. Even though they are putting less and less storage compartments in the cabin.

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