What an absolutely horrible experience I had here ...

What an absolutely horrible experience I had here yesterday. The salesman that I met with had absolutely no clue what he was doing and knew nothing about pricing, leasing options, etc. for the vehicles I was interested in. This is the only car dealership I've ever seen where the salesman leaves you hanging -- mid-conversation -- out on the lot while he goes to check something inside. At one point, I was left waiting (inside) for almost 20 minutes before I finally got up and left. I also found the sales manager to be extremely rude and condescending. They definitely don't make their customers a priority at all, and going there in-person is a total waste of time. I'd recommend Heritage in Owings Mills though. They definitely put their customers first, offer better deals, and are interested in earning your business.