Sophie Dunlop

Review of Crieff Hydro Hotel and Resort

So disappointed. Ordered soft drinks when we first...

So disappointed. Ordered soft drinks when we first arrived, the glasses were chipped. Parts of the hotel are extremely grubby. Horrible stains in the corridor outside our room. Chipped bathroom tiles in our room. Shower wouldn t drain properly. Spa fully booked for the two days we were there - were not advised we had to book in advance even after we asked the pool reception. Then received a bill at checkout for spa use even though did not access it. Went to the Meikle Restaurant for dinner and had to send our food back, had obviously been prepared earlier and reheated, but obviously not very well because they were still stone cold. Also heard two other tables in the space of 5 minutes complaining about the same thing. Waiter took away my cutlery to give me a steak knife which I never received, so had to wait on that to eat my meal which had already arrived. Asked for bread to start and never got any, had to ask again. Asked for dessert menus and never got any, had to ask again. The whole meal was so overpriced for the quality you received, really terrible. Breakfast was much the same. Asked for 2 lattes and they arrived stone cold. Had to wait 10/15 minutes after asking for tea or coffee refills. It s extremley obvious that the hotel is far too large and they are struggling to keep on top of the cleanliness, maintaining the facilities and offering fresh food. Would not stay here again and would definitely not recommend.