Sheri Jean

Review of JRS EZ AUTO CENTER SANSONE JR'...

I am very disappointed by the poor business I ran ...

I am very disappointed by the poor business I ran into when I came to Sansone on 66 last Friday. I have never been a person to write a review, but the way I was treated deserves attention! I met with a man name Dan who was very friendly. I told him upfront my credit was not good at all, I also told him what I wanted to pay monthly that I could afford and asked if I was wasting my time in being here due to the LOW credit score i had.. He told me that they could work something out with me. I was made aware that the only car I could afford would be a Nissan Sentra... and I was alright with that. After being there for 5 and a half hours and in my opinion speaking to WAY toooo many people, who had too many hands in the pot- which to say the very least is super unprofessional and gave me high anxiety.. I finally shook hands with a man named Anthony. I didn t even know who this gentleman was because he had no professional mannerisms at all, came into the office did not even shake my hand or introduce himself but honestly at this point that is neither here nor there. Anthony waltzed his way in after another man presented us with a deal that we of course denied because I couldn t afford it. After multiple offers and people in and out of the office, I shook hands and made a deal with this man named Anthony. They got my license, got my insurance told me they were writing up the deal, they just had to grab keys. They got me all excited and then they did not honor that deal. Long story short I left in my same car that I came in. Apparently they couldn't find the keys to the car they told me I would have and it was also a rental car that was on their lot.. They wanted me to leave the lot with the original car that I fell in love with prior to the car they made me a deal for that I couldn t even afford!! It was a mess, it was unprofessional and it was embarrassing for me as a customer. I felt like everyone in the store new my business, all of them were starring and it was the most horrible experience I have ever had. I was not leaving with a car that wasn't mine, without a deal... what a scam. It is now Thursday my bf called Monday was told there was two offers on the table and I would hear from them Monday, never heard anything. I never heard back until my bf went in yesterday, and they shot him a different offer!!!!!!!!! I appreciate Johnny going out of his way to get me this offer, but this turned me off... I spoke with a general manager yesterday and he didn t even bother to call me and touch base knowing how upset that I was. A handshake is a handshake, a deal is a deal when you make a deal with someone and get to the final stages of paper work and then all of a sudden turn around and change everything right from under them, it seems super shady. I don't know what happen behind the scenes who messed up where, but if there was a mistake it is there duty to honor me what they said they would honor. They wasted my time, and gave me the run around. I would have respected them more had they told me they couldn t help me and I parted ways with them from the get go. I know my credit isn t good, they dragged this whole thing out, made me upset and made me feel like a joke. I am super disappointed with the way I was treated.