Anya G

Review of Honda of Serramonte

I bought a used car here a month ago. Most importa...

I bought a used car here a month ago. Most importantly I was not happy with the way they sold us the warranty; it was high-pressure and under-handed. Plus the financing associate tried to sneak in an extra $99 for something I didn't even want. I ended up with an ok deal, but only because my partner carefully scrutinized.

The first salesman was nice and the car had a good sticker price, plus they gave me good value on my trade-in (they reeled me in). Once they knew I was willing to buy the car they hit me with dishonest sales tactics to sell me the warranty.

Plus I didn't notice until I got home that the car was missing a front license plate (illegal). I should have gotten new plates before leaving the dealer. Now its a hassle. Called them about it. They said "It's probably in the mail". Nope.

My advice: Be willing to take your business elsewhere AT ALL TIMES during the purchase. Until you hand them the check, you have the power. Don't relax when it comes to "just signing the paperwork" If you're buying a used car, check for ALL the accessories and if they're missing take into account how much they will cost you and BRING IT UP. It may seem petty at the time but you'll leave happier.