nouf alsaadi

Review of Jumeirah Zabeel Saray

I have visited this place a year ago and the servi...

I have visited this place a year ago and the service was amazing and very warm. This time my visit would be 5/10, the place is beautiful but the service could not get any worst. We had a villa, no came for our luggage for 2 hours, they didnt give us the keys for 2 hours, and after that the supervisor came at 9pm to apologize and speak to me about forgiveness, the next day i request a late checkout and he wanted to refuse also but after my demand he said ok. So this inconvenience should be forgiven but i shouldn t get some sort of making up ? The worst if the supervisor defends his staff and makes them priority more than clients then this is no place for humbleness or generosity.