I just got off the phone with a very kind customer...

I just got off the phone with a very kind customer service rep. I was a little skeptical after reading the reviews and seeing such terrifying experience others may have had with this company, but I wanted to share my positive experience. The rep explained the purpose of the deposit fee (for those with not-so-great credit) and with the verification of good credit and being military - the deposit fee was waived. The rep was personable and kind while taking my information to set up the account. I think if you re respectful and genuine when speaking with the reps, they ll be more responsive - isn t that the case with just about anyone? PWC is looking good so far! :-) *Also, I d like to share that energy consumption/ electric costs have increased all over the state of North Carolina and that really can t be something you blame one company for - Duke Energy Progress prices rocketed up this year, too.