Air conditioning units are pre-programmed in the r...

Air conditioning units are pre-programmed in the rooms. They automatically turn off at 2:30am. You get so uncomfortable that your sleep pattern is interrupted nightly. They are set to come back on in the morning. We woke up each night to manually adjust the thermostat. It allow you to make the modifications, but the temperature doesn't change until the designated pre-programmed time. I'm sorry but for the rates we pay at this resort, we should at least be able to control the room temperature.
The morning front desk staff on the first two days was rude and not accommodating at all. This is not typical of Hilton staff nor Sedona employees. We would have left the property, but other resorts were full to capacity. Not one time was the manager ever "available" to talk to us. I discussed the concerns with the front desk attendant during our stay and then again upon check-out. At check-out, I was offered less than a 10% discount off my bill. WOW...rates are nearly $500/night. We woke up in the night sweating due to non-functional cooling units and was offered a small guest recovery service. I'm very disappointed in Hilton and the management team at this resort.