We had an offer for 3 free nights and thought that...

We had an offer for 3 free nights and thought that part was great. This was until we spoke to representative Kathy.... not only was she friendly she also made sure our stay was amazing. She helped make reservations for the perfect time so that my 82 yr old mom could see the sunset from "top of the world". Kathy also made some other suggestions to make sure our stay was memorable. There were things that were not so great about the hotel .... but because of kathy's customer service in the beginning those things were alittle easier to overlook.