I will not use Eden Crest ever again!

I will not use Eden Crest ever again!

We rented a cabin for New Years this past year. Arrived at the cabin, settled in for our first night with our family (including a one year old and 82 year old grandmother), and woke up the next morning with the house near 50 degrees. The temperatures were colder outside but the unit would not keep the house warm. That next day (New Years Day) we wanted to see if the unit would catch up since it was cold outside... it didn t. We went and purchased a space heater, out of our pocket, to help knock off the chill since we had a baby and grandmother in the home.

I emailed the company and let the know the following day, Jan 2nd that the house stayed cold and the unit would not keep the temperature over 55 degrees. We heard back later that day and they sent someone out to check the unit. The unit worked but couldn t produce enough heat to heat the house the way it needed to.

We stayed a total of 3 nights, and after the third night I stayed in communication with Eden Crest about the issue. I wanted them to reimburse some of the rental fee because the house was not acceptable to the amount we paid to stay there, and we purchased a heater to help heat the house we rented. After speaking with their respresentative and their management they said will not offer anything back because I didn t contact them on New Year s Day as soon as the house was freezing and since we waited, because we wanted to give the unit a chance and no one had responded from an email earlier that day anyways, they will not do anything to honor it.

To me, that s not acceptable and ultimately I don t want you to run into the same issues. There are ways you honor customers and ways you don t. Today Eden Crest made a decision that will not earn my business and hopefully yours either ever again.

There s other options to rent in the area, if I were you I would continue looking.