I went in a few weeks ago with my '16 Fusion Energ...

I went in a few weeks ago with my '16 Fusion Energi with 7k miles on it for modem connectivity issues with myfordmobile. Nearly a brand new car. First visit for an hour of labor diagnostic they updated the sync system and thought that would be the fix. The problem still continued. Before leaving the dealership, I asked if someone could help me connect the myfordmobile app. Someone from the sales department came out to help. Obviously they were unfamiliar with the Energi model. They tried to tell me the car didn't have a modem, and pulled up the original invoice from the manufacturing of the car, and showed me that no modem was listed.

So I returned again for a second visit, I had to pay another hour of labor to diagnose the issue they should have determined in the first visit. The mechanic during the second visit told me that the sync update would not have corrected the modem issue. During the second visit, it was determined the modem was unable to be programmed, and a replacement was needed. The repair estimate was $455.47 for new modem + $100 labor + tax. Called other dealers in the area and found the modem price to be $350 + tax. Shopped online and found a dealer out of state and bought one for $290.04 including shipped to me.

So I returned for a third visit to have the modem installed. I asked them to please be careful during the repair and to put things back just the way they were with no damage. The technician came out to me in the waiting room and said that the part number on the modem was not correct and showed me his tablet that it couldn't be programmed. I called the dealer I purchased the item from, and they said the part numbers are different between ford and the manufacturer. The technician contacted ford, and was able to program it. Modem worked great. I inspected the car after completion, noticed a few of the speaker clips were not right, and there was a piece of weather stripping stuck inside the speaker.

So I returned for a fourth visit, the technician and service advisor who did the job looked at the car with me and said I would have to pay another hour of labor to have the car fixed properly. They would not accept responsibility.

I have to say I am very disappointed in the service I received regarding this matter. I find the customer service totally unprofessional.