My boyfriend bought a 2003 Altima from Sutherlin N...

My boyfriend bought a 2003 Altima from Sutherlin Nissan in the year of 2009. In April of 2012 it was taken in to have belts replaced. It had never been anywhere else.
That is an important fact to remember.
In October of 2012, the engine light came on. We dropped by Advanced Auto, they ran a diagnostic on it, and it came up as the starter solenoid I suggested that we take the car to Shelby Auto (a great place), but his mother made an appointment at Sutherlin because they said it would cost less than 200 dollars. When the called to get permission to do the work, the estimate was over 700 dollars. I knew something was fishy. We drove to Sutherlin, and I was introduced to Sherri. Sherri is exactly what you would imagine a service department head to be - all snake. The estimate was so much because of the starter solenoid (which was suddenly quite expensive) and the fact that there was METAL IN THE OIL LINE and we needed a HOT OIL FLUSH. For those who don't understand cars, let me assure you that both of those are ridiculous and you never need to have a hot oil flush. After assuring Sherri that we were not going to have those done, I talked them down to a bit above $500 dollars.
The car has never been anywhere else. Keep remembering this.

Now, December. When the Boyfriend was driving to see me, he pulled out of the drive way and a medium sized plastic washer (about the size of the bottom of a mug) was laying on the driveway. He brought it with him when he came to pick me up. The car had been making a slight knocking noise for a few days and now the engine light was on again. An NTB is right beside where I work, so we took it in. When they got it up there, the pulley system above the front passenger tire had basically fallen out. How does that happen, you ask? By nuts and bolts not being screwed on tight enough. How does that happen, you ask? By not paying attention when you take them off and put them back on when you're changing out the belts.
Please refer back to April.
The Mechanic working on the car called Sutherlin to tell them why we were in the shop. Sherri proceed to yell (I say yell because we could all clearly hear what she was saying) at the Mechanic, telling him that we couldn't prove anything. Sweet, right? We sucked it up and paid NTB, though they encouraged us to press Sutherlin.
Now we arrive at January.
We knew there was a shock issue that needed to be taken care of already. The engine light just happened to come on the same day we were taking the car in. Handy. The bill though, was larger than we expected due to the STARTER SOLENOID being bad. Yup, that sucker had never been taken care of.
So, to review: Sutherlin lies, they cost you more than you could ever imagine, Sherri is not a good person.