Duaine Jackson

Review of Overclockers UK

I've always built my own PC's but guess I've gotte...

I've always built my own PC's but guess I've gotten lazy and also it can now be cheaper getting them built than buying the parts your self.
I've used Overclockers in the past to buy parts and they have been around for a long time with a good reputation.
I'm now finding that maybe that reputation is based on the past and not current.
Bought a new PC and it arrived about 10 days later, within a day the system kept rebooting itself at random times, could be an hour could 7 or 8 hours, doing completely different tasks.
The system event log showed power failure.
I agreed to make things easy for everyone that they ship me a new power supply as that seemed the most likely cause.
Changed that but the reboots continued. Before every critical error was the same sequence in event manager exactly 1 second before.
I advised all this to Overclockers who arranged for the PC to be collected and said I could remove the main drive to save removing a load of confidential files.
A week later I get it back with the repair being them installing a new copy of windows on my secondary drive, that did contain all my family photos and music of the last 10 years until they overwrote everything. Who in their right mind would even do that. Oh look there isn't a drive with windows here, lets overwrite all these personal files with a new version, that should fix it.
So i put the original drive back in, remove everything I've installed and confidential stuff and send it back, again.
The manager I spoke to said they would be compensating for this aggravation and refunding part of the cost of the PC, I suggest that instead they do me a deal on a new gaming monitor as I'm after a new one.
Eventually get the PC back with a new CPU, drives, ram and motherboard!

I'm obviously unhappy at this given the amount of aggravation they have caused me and them already telling me that they will be doing that.
I ask to speak to the manager, but they aren't available at that time as they are on the phone but they will call me back within the hour.
1 week later I've had no contact from overclockers.
Bought a monitor elsewhere now and learned a lesson about so called good reputations.
I'm sure that if everything is good from the start then it will be OK, if you get a problem however this company has zero customer service and it's the customer service when something goes wrong that defines a company.