Jeff Turmel

Review of Xcentric Mold and Engineering

If you want Good Parts, On-Time; DO NOT GO WITH TH...

If you want Good Parts, On-Time; DO NOT GO WITH THESE GUYS !
Our company engaged Xcentric Mold & Engineering to build us two, mating Tub and Lid mold tools and to provide prototype parts for a major customer Contract. We hired Xcentric for their professed expertise and quick-turn capabilities based on their website claims. They claim to control their entire Design and Manufacturing processes, and to be able to turn around Parts in 15 days or less. Boy, were we misled!

After the Xcentric experts reviewed our parts and confirmed no issues with moldability (verbatim quote), we sent in our order. Numerous delays ensued, with little notification from Xcentric. We had to chase down Xcentric people who offered numerous apologies; but gave no help getting us our ordered parts. Xcentric finally delivered molded Tub and Lid prototype parts to us 30 DAYS AFTER their guaranteed 15-day due date. Their Lid parts were acceptable; but the Tub parts were defective and not usable. When we tried to engage with Xcentric for reimbursement; we found Xcentric management difficult to reach, and more interested in hiding behind their Terms and Conditions than making things right with their customer. Our 4-cavity Production tool came in on-schedule, and we began producing real parts. So much for Xcentric s claim, If we can t do it, nobody can!