Never book through this bootleg, off brand company...

Never book through this bootleg, off brand company. I spent 770 dollars on a trip that was canceled due to corona. That trip was scheduled for March....it is May and I have yet to receive my money. If I never checked in or used their amenities, where are my monies? The travel agent Traci in Cleveland very unprofessional and rude. When she booked our trip, she used her email and got an attitude when I requested my email be on the reservation. Her excuse was, I am flying there too that s why I did that. It is also very hard to get in touch with anyone. I am taking them to small claims.