The deal differed from the first unfortunately bad...

The deal differed from the first unfortunately bad
Unfortunately, I filed a complaint with the branch manager and not at Fayda
Peace be upon you
Then you were in the Jeddah branch of the city road, the bridge of the square transferred ownership and received the car form and asked for the key the second version, they have to return a second day on the pretext of the absence of the official responsible (Ali) and not in one covers the place Is this reasonable until you spoke to the branch manager with the same words Come on a second day
Is this worthy of a large and prestigious company like you and what is the fault of the client goes back and the subject what is wrong