Juan Camaney

Review of Metro Auto Group

Worst experience of our lifes! We had a set price ...

Worst experience of our lifes! We had a set price at $18,999 for a 2017 Mazda 6 Touring. The email was sent by Kevin Fan. Juan ( Colombian) was our salesman. Usual gimmicks, like test drive the car and explanation of every gadget offered. We noticed that the car wasn't the one agreed upon. Juan said it was on the back but that the car was exactly similar in every aspect to the one we chose, except for the color. It also had add ons like Low Jack and fabric an paint protection which put $2,000 more on the price. My wife told Juan we weren't obligated to purchase those items and we wanted a car with no extras. He said that he would work out those items.
Once inside he asked for my ID and proof of insurance. He took my docs to a glass office where 3 guys where mostly on their phones. He came back, sat down and wrote his 4 squares page then set the car price at $29,000 and asked for $5,000.00 as a down payment. We disagreed on the price. We, again, asked for a car with no add ons. He said all will come down to a price we would like. It was EASTER SUNDAY. The place was EMPTY. We were the only customers at the time. He has left us alone for over 20 minutes, thus I asked the receptionist to call him back. He came back and I told him we were not happy and we're leaving. He went inside to the office, said something to the lazy guys in there and then, only then, one started punching his computer with my licence on hand. He told us it would be a little more time; I told him that the deal was dead and needed my license back. He went to get it. But he stayed talking to the lazy guy with my DL on his hand. I told the receptionist we were leaving and that they could keep my license, as I could reported stolen by Mazda Riverside employees. I also stated that we were kept in the dealership against our will. As we exited Juan came in and handed me my docs. Said he was sorry.
I will never do business with this group.