Our Dr. was L. Fourquet, She was amazing with our ...

Our Dr. was L. Fourquet, She was amazing with our pet. We came short notice 12/3/17 the front staff was friendly and they were able to get us in to see our Cat last minute. The office visit was wayyyyy more compared to the Banfield PET HOSPITAL. We paid $65 the first time for the Office Visit had to come back b/c in the visit the Dr discovered she had intestinal parasite, ear infection and an upper respiratory infection. And she would need to do a fecal test & ear exam to verify what type of intestinal parasite she had and to confirm if she had an ear infection she told us this was normal for rescue/shelter cats. Due to the unexpected cost of having to pay $250 we had to reschedule at a more financially convenient time. We were told we could pay for the office visit and we would need to reschedule for further treatment. 12/9/17 we were greeted by front staff very friendly, this visit we did not see the Dr. She was there I guess she was overbooked b/c she accidently came in our patient room, as she explained to us. She then greeted us and quickly left, instead the tech assisted in care. Although she...the Tech was friendly unfortunately she was not knowledgeable about our previous visit she exposed in our cats chart they made a note we were not able to afford care, she wanted us to pay again for an office visit, she was unable to administer medicine properly to our cat it was spilled everywhere, she was unable to do the fecal exam correct the first time and explained she would need to attempt again, she took the parasite sample from our cat that she saw on her fur and examined it explained it was a tapeworm and she would administer the pill and would match the price with the other medicine they were initially going to prescribe and that we would still need to give her the remaining medecine (Nemex) at home, 2 weeks worth, the RX was also spelled wrong so we had a difficult time looking up the medication online(we were not sent home with RX information about the medication like what it does and it's RX use history...etc. We did get dosage information and what the medication is used for which said on their round/hookworm...or of the prognosis/and or information such as an examination report for home care, just a bill/statement) . We were requested to f/u in 2 weeks. on 12/16/17 I called to find out how long it would take for the tapeworm to go away due to us still seeing segments. I was told we would receive a call back. We never received a call... I called again 1/6/18 b/c I saw the segments from my cat again on her fur and I was told that sometimes it takes more rounds of the medication for them to go away and that she would call me back with an RX. We went to the Banfield PET HOSPITAL in JUPITER 1/7/18. They were AMAZINGGGGGGGG 5 STARSSS. That same day later on Animal Care Extraordinaire called, she spoke to my wife and explained they in fact never did administer tapeworm medication to our cat and they were in the process of getting the RX ready. At that point I informed them we had taken our pet elsewhere for treatment and we were provided with wayyyyyyyyyy more information. So that's why I can only give them a 2 star rating even though the Dr. was great with our cat and she did successfully diagnose and treat her upper respiratory and ear infection she dropped the ball in some other areas, her Tech as well.

-The Byrds! -xoxo