Venetia White

Review of DeLacy Ford

When I first went in I was greeted by an amazing s...

When I first went in I was greeted by an amazing sales associate Jake. He made sure that if we had any questions he was available. I don't like the fact that we were only shown one vehicle and only able to test drive that vehicle which is the same vehicle that they were showing everyone when they first walked in. After test driving and actually like the vehicle that's when we dealt with Clyde. His demeanor was off, very unfriendly and not personable at all. You can tell he was just ready to go. When he came to us there was no you got approved for this amount and you qualify for these cars it was strictly about this Jeep that they were trying to get off their hands. When asking if I could see anything else I was told my best bet would be the Jeep after stating that if the vehicle is worth it I would put more down. We then asked about the payments and I Was given a rough estimate. It was like he wasn't certain about anything.I secured the vehicle because I was desperate for a car. The following day I get a call from Jake about coming in on Monday to pick it up i then ask Jake about my payments and he stated he would have Clyde give me a call in regards to that which never happened. Fast forward to Monday picking up the vehicle we were told to sit by Clyde's desk and I had to greet him after that he just sat down at his desk not saying anything 20 minutes later he ask me about the down payment we sign paperwork and I get handed the keys. There are things on the vehicle that are recommended to be fixed but apparently with the Guaranteed Approval program they don't fix those things. Customer service is horrible. I was told I could come back in a year and a half to trade it in i'll take a hard pass on that!