absolutely horrible management of resources and pu...

absolutely horrible management of resources and pure lack of communication. You kept me on hold for 3 hours only to have my call answered with an automated message stating you couldn t help. While I understand the call was technically past your 4:00 cut off time for answering maybe you should allocate more resources to answering phone calls so when someone does call hours before closing you can actually help them. Instead of keeping them on hold for hours only to cut them off in the middle of the call. Really hope they can hire more employees to help as they are clearly understaffed or maybe just under-trained, your inability to do your job affects the livelihoods of others.