Have lived w/in 2 miles of this facility and have ...

Have lived w/in 2 miles of this facility and have tried to use it for lap swimming multiple times. Latest example is indicative of all "communications" w/this place. I sent an e-mail 9 days ago. Phoned yesterday to ask why I'd not received an answer to e-mail question. Woman said manager would phone today. Guess what? No call today and front desk woman said she'd leave message for manager again. Pools themselves make me salivate - best you can find. But run like such garbage I travel further to the YMCA. Ugh.
Update (next day): no call received today. Called again and found out manager is out of town now until July 5th.