BellaRose-Au

Review of Spotlight Head Office

The off-shore (overseas) call centre is disgracefu...

The off-shore (overseas) call centre is disgraceful. The absolute height of rudeness and no customer service or customer care what so ever.
They even refused outright to let me speak to someone in Australia.
After getting nowhere, (trying to find an order placed 8 days ago online), and hanging up, I got an email one hour later canceling my order.
The only reason why they get any stars is the woman in Melbourne who I spoke to after finally tracking down an Australian phone number.