Maria Marquez

Review of Rio Suites Hotel

Horrible customer service, gorgeous suite. This ho...

Horrible customer service, gorgeous suite. This hotel is HUGE! It took me 20 minutes just to find the entrance and exit. Another reason it took me so long is because customer service is completely lacking. No one to greet you when you arrive. The first employee I saw was to check in after a 45 minute wait in line. She was indeed polite but i didn't understand why it took so long to check people in.

They don't allow delivery people up to your suite. Apparently it's a security issue and they get stopped by security if they try to go all the way up to your designated tower. I had a back injury at the time and couldn't walk without my crutches or a wheelchair but didn't have either at the time and ordered outside food delivery instead of room service bc I didn't have $15 to buy a glass of orange juice.

So when I ordered my delivery food they wouldn't allow them to come up, they insisted that I MYSELF meet the driver in the lobby to pick up my own food. I explained my situation, I can't walk and I don't have my assistive devices. Security was able to loan me a wheelchair but they could not leave it with me. So here's the final scene. Security picks me at my room, wheels me downstairs to meet the driver. Ten minutes later I realize I left my phone in my room. He wheels me back up to my room I get my phone and then back downstairs. I get my food and then he wheels me back to my room...

Why couldn't they allow an exception or bring it themselves instead of wheeling me back and forth like that is beyond me.

Otherwise the room was AMAZEBALLS