Deirdre Bourke

Review of Oxfam Italia

Maybe some staff training is needed but not answer...

Maybe some staff training is needed but not answering the bell for taking donations then once in the store (via the open side door) taking someone to the far back of the shop and standing over them while asking for gift aid details to be entered was not great for the customer.
Likewise someone else was in a similar position being there for donating but finding themselves in the shop via the open side door and being required to leave as the shop was closed.