My mother was a resident in the Health Care Unit (...

My mother was a resident in the Health Care Unit (nursing home) at Regency Retirement Village. Regency had 4 different executive administrators within a 4-year period, which is usually a red flag indicating poor management. I would not recommend Regency for dementia patients who are unable to monitor their own care. When my mother first moved to the health care unit, she was accustomed to using the toilet with assistance, but they would not assist her to the toilet when she asked. They expected her to use her diaper as a toilet. This was very demeaning for her. We, the family, had to regularly request that the staff provide routine personal hygiene care for my mother and we had to continually follow up on it. Some staff members were helpful, but too many of them were unfriendly and unwilling to communicate. We sometimes had to resort to contacting an administrator to get the appropriate care that my mom needed. There was a lot of staff turnover during the time that my mom was there. It seemed that they were understaffed on the weekends. Regency did not notify me of my mother s condition when she had pneumonia. She had a sore throat one day and when I called several times to check on her the next day, no one would return my calls. I finally had to drive to the facility to talk to a nurse. She said Mom had a chest x-ray done and that they would call me as soon as they got results. They did not call me and they did not look at the x-ray results until I called later in the day and requested that they do so. At that point, they decided she was sick enough to go to the hospital. We did not receive any condolences from Regency when my mom passed away.