Went for lunch in a large group and experienced de...

Went for lunch in a large group and experienced decent service at first that went to poor service throughout lunch service. They completly missed food items, that we had to tell her never came and to cancel. Ok food but quality has gone down. Lack of communication with the added gratuity (which is understandable in a large group but definitely should have been told when we were paying the bill). My shoe broke as it got stuck in their wooden floor and not complaining to them I just simply asked for possibly a safety pin or something to help. The 2 servers from the table looked at me said no and looked away. Seeing I had a wedding to go to I was completely distraught on what to do. The only person who seeemd to care was another gentleman (possibly manager?) who went back into the office to check.

Lastly to make all matters of everything worse I saw a rodent running at their front door. Even after advising the staff (the two who I asked for a safety pin and said no) during my mini freak out, had no care in the world. They looked at me and walked away as they couldn't be bothered or as if I was bothering them or as if it was normal.

Definitely never going back to this location!