Trevor Foust

Review of Ed Kenley Ford

I have been very happy with Ed Kenley up until abo...

I have been very happy with Ed Kenley up until about a week ago...My wife noticed a rattling by the glove box. So I start inspecting...I am missing one glove box pivot pin and the hole for the other pivot pin is busted. So I start thinking and asking myself, "why/how would that be missing"?! After a few minutes I realized that I had Ed Kenley service department replace my cabin filter. So I look at the cabin filter door and one latch is busted. So, in charging me however much to replace my cabin filter, they bust my glove box pivot pin hole, forget to put on one of the pivot pins, and break the cabin filter door latch. If they cant follow simple procedures in replacing a cabin filter...how do I know they will follow more critical procedures?! Now, every time they do something I have to verify they didn't break anything...