Serendra Office

Review of Margaritaville Hollywood Beach...

I purchased a room that you advertised as ocean vi...

I purchased a room that you advertised as ocean view and paid extra for an ocean view. When I checked in my room 1156 -- it is NOT an ocean view, rather a pool view. I went back downstairs to complain that I paid for an ocean view, Bernadette (registration) stated that THAT is the ocean view and that there are different categories of ocean view such as partial ocean view, etc. I did not pay for a PARTIAL ocean view. If I wanted a pool view I would have stayed in my condo which has a pool view. Additionally, she went on to say that they do have a lot of complaints of the same issue.... and nothing is being done about it?