I wish there was a no-star. First of all, front de...

I wish there was a no-star. First of all, front desk clerks were rude and unhelpful. Coming in from a 8-hour drive, I'm not expecting much, just want a clean bed at 3 o'clock in the morning. Also, we had to sign this non-party agreement when we checked-in since it's New Years eve. I would be fine with it, but why did the white guy in front of us not have to sign it then. That didn't make sense to me.

After observing the interaction between this clerk and the man in front us, I was expecting the same service. The clerk told the man aboht how to access the Wi-Fi and how to get to his room (which way to his room)Do you think we got the same service? NOPE! All he care about was telling us about the no-partying in the room rules and we are responsible for any damage. (dude, I know people party, but we looked like we were going to pass out right there at the lobny) After finishing signing all he said was "here's your keys!" Nothing else, I had to ask him how to get to our rooms and access the Wi-Fi since I needed to work.

Finally getting up to our rooms, which was colder than outside. We turned up the heat, waiting for to kick in. I decided to take a hot shower, our shower head was broken. Dude seriously!?!?!?! The shower head would not stay down so you have to hold it down, I ended up just using a hairtie to hold it down. At 3am, I'm too tired to complaint.

Called our friends room to make sure everything was okay, and then hung up getting ready for bed. Our friens knocked on our room asking if our phones are ringing. We said no, went to their room and their phone is going off at 3 o'clock in the morning. No one all the other line after we pick up the phone and it still ringing after we picked up. We go down stairs to see if maybe they were trying to call us, (there's 2 front desk persons now) they said no and said they don't know why that would be happening. I said how can we (our friends) sleep if the phone is going off. Their response is unbelievable. "Did you try unplugging it and plugging it back in?"Ummm....that's not my job. I paid for a room, not to fix a broken phone. They said that they would see if they can send a service person up and by this point I was already don't with this place. We (our friend) just left the phone unplugged to sleep.

Get back to my room after a wasted trip down stair to see what happen to our friends phone, still cold. Heat not working. Ugh. So disappointed at this hotel at this point. I'm not making another wasteful trip down, luckily I saw an extra blanket down stair in the closet, pulled it out and covered myself head to toes. Sleep time.

Get woken up by the failed "black out" curtains, hop in the shower still broken. Ugh... But good news is the heat finally kicked in. So room is liveable now. We leave early to visit family and breakfast.

Come back for a nap cause we're still super tired and get woken up my our friends in the other room. They said they had a visitor, so we walk over. There's a bug that they had to get rid of coming down from the ceiling. Its was yellow and disgusting. All we're thinking is one more night. Let's get pass one more night.

Next morning, we woke up early and checked out. I informed the AM front desk clerks about the bug and they just said. "Oh really?" and said me what my email was to send the receipt. I don't expect anything else at this point.

So disappointed with this service, how are they a four-star hotel. Unaccpectable service from the front desk staff. I would not return go any Hilton's again. I can't believe this kind of place exsist. I expected more from a Hilton.